Shipping policy

SHIPPING POLICY

Last updated: September 7, 2026

This Shipping Policy applies to orders placed through Mistables.com. Mistables is owned and operated by Imagine Technologies, Inc.

SHIPPING AREA

Mistables currently ships only to addresses within the United States.

We do not offer international shipping at this time.

ORDER PROCESSING

Orders are normally processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended temporarily during product launches, promotional events, periods of unusually high order volume or circumstances outside our reasonable control.

SHIPPING RATES

Mistables offers free standard U.S. shipping on orders of $49 or more.

The $49 minimum is based on the merchandise subtotal after discounts and before taxes and shipping charges.

For orders under $49, available shipping rates will be calculated and displayed during checkout.

Free-shipping orders will be sent using the standard shipping method selected by Mistables. Free shipping does not include expedited delivery.

DELIVERY ESTIMATES

Most standard domestic orders are expected to arrive within approximately 3–7 business days after shipment, depending on the destination and shipping carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, natural disasters, holidays, incorrect address information and other circumstances outside our control may affect delivery.

Processing time and shipping time are separate. The delivery estimate begins after your order has been processed and transferred to the shipping carrier.

ORDER TRACKING

When your order ships, we will send a confirmation email containing available tracking information.

Tracking information may take up to 24 hours to update after the carrier receives the package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. If you discover an error, contact support@mistables.com immediately.

We will attempt to correct the address if the order has not entered processing or fulfillment, but we cannot guarantee that changes can be made after an order is placed.

Mistables is not responsible for delays, failed delivery or additional shipping charges caused by an incomplete or incorrect address supplied by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Mistables because of an incorrect or incomplete address, refusal of delivery or repeated unsuccessful delivery attempts, we will contact you to discuss available options.

Additional shipping charges may apply if you request that the order be shipped again.

Original shipping charges are not refundable for packages returned because of an incorrect address, refusal or unsuccessful delivery attempts.

LOST OR DELAYED PACKAGES

If your tracking information has not updated for several business days or your package has not arrived within the estimated delivery period, contact support@mistables.com with your name and order number.

We will assist you in reviewing the tracking information and, when appropriate, opening an inquiry with the shipping carrier.

Carrier investigations may take several business days to complete. Any replacement or refund will be determined after reviewing the order and available carrier information.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

  1. Verify the shipping address included with your order.

  2. Check around the delivery location and with other members of your household.

  3. Check with neighbors, building management or the carrier.

  4. Allow one additional business day because some carriers scan packages shortly before final delivery.

  5. Contact support@mistables.com if the package still cannot be located.

Mistables will assist with a carrier inquiry where appropriate but is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided with the order.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If a product is damaged, defective or incorrect, contact support@mistables.com within seven days of delivery. Include your order number and photographs of the product and shipping packaging.

After reviewing the issue, we will arrange an appropriate replacement or refund at no additional cost to you.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact support@mistables.com as soon as possible.

We can change or cancel an order only if it has not entered processing or fulfillment. Once an order has been processed or shipped, it must be handled according to our Return and Refund Policy.

RETURNS

Information about returning a product is available in our Return and Refund Policy:

https://mistables.com/policies/refund-policy

CONTACT INFORMATION

Questions about shipping or delivery should be sent to:

Imagine Technologies, Inc.
Mistables
Moorpark, California 93021
United States
support@mistables.com