Return and Refund Policy

Last updated: September 7, 2026

We want you to feel confident trying Mistables. Your first eligible tube is protected by our 30-day money-back guarantee.

30-Day First-Tube Guarantee

If you are not satisfied with your first Mistables purchase, you may return one opened tube within 30 days of delivery for a full refund of the product price paid.

The guarantee is limited to one opened tube per customer or household. If your order contains additional tubes, those products must remain unopened, unused and sealed to qualify for a refund.

Original shipping charges and return shipping costs are not refundable.

Return Eligibility

To qualify for a return:

• Your return request must be submitted within 30 days of delivery.

• You must provide your order number and the email address used to place the order.

• A maximum of one opened tube may be returned per customer or household.

• Any additional products must be unopened, unused, undamaged and in their original sealed packaging.

• The products must have been purchased directly from Mistables.com.

Products purchased from another retailer must be returned according to that retailer’s policies.

Starting a Return

Before sending anything back, email support@mistables.com with:

• Your name

• Your order number

• The product or products you wish to return

• A brief explanation of the reason for your return

If your return is eligible, we will provide return authorization and shipping instructions. Returns sent without authorization may not be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Mistables is not responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method for the eligible product price paid, including any applicable discounts. Original shipping charges and return shipping costs are not refundable.

Please allow 5–10 business days after approval for your bank or credit card company to post the refund.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact support@mistables.com within seven days of delivery and include your order number and photographs of the product and packaging.

After reviewing the issue, we will arrange an appropriate replacement or refund at no additional cost to you.

Cancellations

If you need to cancel an order, contact support@mistables.com as soon as possible. We can cancel an order only if it has not entered processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled and must be handled under this Return and Refund Policy.

Items That Cannot Be Returned

We cannot accept:

• Returns requested more than 30 days after delivery

• More than one opened tube per customer or household

• Additional products that have been opened, used or are no longer sealed

• Products purchased from another retailer

• Gift cards

• Returns sent without prior authorization

Mistables reserves the right to deny returns that do not meet these requirements or show evidence of misuse, fraud or abuse.

For any return or refund questions, contact support@mistables.com.